Please read our guidelines carefully to place an order. If you have a specific question please e-mail us at firstname.lastname@example.org.
Acceptable File Types
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- Vector (.eps)
- Portable Document Format (.pdf)
- Tagged Image File Format (.tiff)
We require all files to be in Adobe Illustrator or Adobe Photoshop. Adobe Photoshop files must be at least 300 dpi and must contain all of the layers. If done in Illustrator make sure text has been converted to outlines. We will NOT proceed with the order if artwork is of poor quality.
Resolution is the fineness of detail in an image and is measured in pixels per inch (ppi) or dots per inch (dpi) The more pixels per inch, the greater the resolution. Pixel + dimensions + measure = number of pixels along an image’s width and height. For screen printing, 300 dpi is the standard resolution for a good quality print. Refer to the following images for examples of resolution.
This image was created at 72 dpi Zoom 200%
Do NOT create your artwork with a 72 resolution for printing.
This image was created at 72 dpi and the file was increased to 300 dpi Zoom 200%
Do NOT do this because it will not resolve the problem.
This image was created at 300 dpi Zoom 200%
This image was created from the start at 300 dpi. This will result in perfect resolution.
To expedite the process we prefer files to already be sized. However if you need help with sizing, please let us know. We will be happy to help. We size your graphic to fit the smallest t-shirt in your order. We use the same size graphic for all t-shirts unless a different size graphic(s) is requested (minimums apply). Additional cost for multiple sizes.
Art approvals will be sent via e-mail within a reasonable time after your order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Emerald Prints is not responsible for hindrance on production due to delayed approval of the digital mock-up. Please be sure to check your mock-up for artwork accuracy such as color, dimensions, spelling and product information.
Changes are limited to the following: Adding additional pieces to the order and/or changing the colors of the graphic. Additional fees and extra production time may be applied. No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.