Ordering Guidelines

Minimums

Our minimum is 12 pc per style for custom screen printing. There are no minimum for embellishment with vinyl application.


Payment

We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards Visa, Mastercard, Discover and American Express. We accept cash and checks with proper identification.


Work Order Form

All orders MUST be submitted with a Emerald Prints work order form. Orders will NOT be taken without the work order form. Download Work Order Form here.


Artwork

All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator make sure text has been converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes.


Art Approval

WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Emerald Prints is not responsible for hindrance on production due to delayed approval of the digital mock-up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.


Changes to your Order

Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied. No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.


Cancellations

All orders are final. If a cancellation is made within 24 hours of placing the order, a 30% restocking fee plus a partial payment covering any service already provided will be applied. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Note:*If your order is a Rush there are no changes allowed after your order has been placed.


Rush Orders

We do offer rush services but this service is not always available. In order for your order to be consider as a rush we need the following:

1. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and size breakdown.

2. Payment must be made in full. 

3. Rush orders are subject to the following

5 Business days – $40  |  3 Business days – $90   |  2 Business days – $140


Damages and Under Runs

We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Emerald Prints is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Emerald Prints is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Emerald Prints is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.


Turn Around Time & Due Dates

Our turnaround is usually 5 - 7 business days. If we are extremely busy our turn around can vary from 7 - 10 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.


Shipping, Deliveries & UPS Pick Ups

Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Emerald Prints is not responsible for any delays.


Estimates

Estimates expire in 2 weeks of the quoted price. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.


Prices & Policies

Emerald Prints has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices low and reasonable.